PURCHASE AND SALES AGREEMENT OF GOODS
1. Basic provisions
1.1. This Purchase and Sale Agreement (hereinafter referred to as the Agreement) establishes the mutual rights, obligations and responsibilities of the person purchasing goods in the www.batukalnas.com online store (hereinafter referred to as the Buyer) and A. Zakaros firma IĮ (hereinafter referred to as the Seller) when the Buyer purchases goods in the online store. By purchasing goods in the online store, the Buyer agrees to this Purchase and Sale Agreement.
2. Conclusion of a purchase and sale agreement
2.1. The purchase and sale agreement between the Buyer and the Seller is considered concluded from the moment when the Buyer, having created a shopping cart in the online store, specified a delivery address, selected a payment method and familiarized himself with this Agreement and undertaken to comply with it (by checking the box "I confirm that I agree with the rules"), clicks the "Order" button, and is valid until the obligations under this agreement are fully fulfilled. In cases where the Buyer does not agree to all or a certain part of the Agreement, he must not place an order.
2.2. The Buyer may purchase goods in the online store after registering in the online store system or without registering. Registration is carried out by filling out the registration form and entering the necessary data, which are marked in the registration form (hereinafter referred to as Registration Data). Registration can be carried out only on behalf of the Buyer. The Buyer is responsible for the accuracy, confidentiality and (or) storage of the Registration data.
2.3. Each Agreement concluded between the Buyer and the Seller is registered and stored in the database of the www.batukalnas.com e-shop. The registered Buyer has the opportunity to view the purchase history by logging into the e-shop system.
3. Seller's rights
3.1. The Seller has the right to temporarily or indefinitely terminate the operation of the online store, change the online store or parts thereof, all or any of its content, limit purchases made in it, change the online store's website address, without separate notice. The Seller is not liable for any negative consequences caused by such actions to the Buyer. The provisions of this clause do not apply to contracts already concluded, as defined in Section 2 of the Agreement. Orders placed before the termination of the online store's operation will be sent to the Buyer or the full amount paid will be refunded to the Buyer and the Buyer will be informed of this via the contacts provided by the Buyer.
3.2. If the Buyer attempts to undermine the operation, stable operation, security of the online store and/or violates essential obligations, the Seller has the right to immediately and without any warning limit or suspend his/her access to the online store or, in exceptional cases, cancel the Buyer's registration. The Seller is not liable for any losses incurred by the Buyer in this regard.
3.3. The Seller has the right to unilaterally change this Agreement, prices of goods, purchase conditions and (or) any other instructions related to the online store. Changes are announced on the online store website. Changes come into force from the moment of publication for all Agreements concluded after publication.
3.4. The Seller has the right to cancel the Buyer's order by informing about it by e-mail, if the Buyer, having chosen the payment methods provided for in clauses 7.4. of the Agreement, does not pay for the goods within 1 (one) business day.
3.5. The Seller has other rights provided for in the Agreement and the legal acts of the Republic of Lithuania.
4. Seller's responsibilities
4.1. The Seller undertakes to make efforts to enable the Buyer to properly use the services provided by the online store. The Seller does not provide any guarantees that the online store will operate uninterruptedly or that data transmission will be error-free. The Seller is not liable for any losses of the Buyer related to malfunctions of the online store and/or data transmission errors.
4.2. If, due to important circumstances, the Seller is unable to provide the Buyer with the ordered goods, he undertakes to offer an analogous or as similar product as possible. If the Buyer refuses to accept the analogous or most similar product, the Seller undertakes to refund the money paid to the Buyer within 14 calendar days from the date of receipt of the Buyer's refusal. In this case, the Seller is exempted from liability for failure to provide the goods.
4.3. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by him/her under the conditions specified in Section 8 of the Agreement.
4.4. The Seller undertakes to comply with other requirements set out in this Agreement.
5. Buyer's rights
5.1. The Buyer has the right to purchase goods in the online store in accordance with this Agreement and the legal acts of the Republic of Lithuania.
5.2. The Buyer has the right to withdraw from the contract for the purchase and sale of goods concluded in the online store with the Seller, by notifying the Seller in writing (by e-mail, indicating the desired product to be returned and its order number) no later than 30 calendar days from the date of shipment of the goods. The Buyer has the right to withdraw from the contract for the purchase and sale of goods with the Seller only if the goods have not been used, damaged, or their appearance has not changed substantially and are with all packaging and labels. The procedure is specified in Section 9 of the Agreement.
5.3. In the event that the Buyer purchases a set of goods in the online store and, in accordance with the right provided for in clause 5.2 of the Agreement, wishes to withdraw from the purchase and sale agreement in respect of a certain (certain) good (goods), he must return the entire set of goods to the Seller, i.e. in such a case, the Buyer may exercise the right provided for in clause 5.2 of the Agreement only in respect of all goods in the set.
5.4. Return and/or replace defective and/or improperly assembled goods. Take advantage of the warranties provided for the goods.
5.5. The Buyer has other rights provided for in the Agreement and the legal acts of the Republic of Lithuania.
6. Buyer's obligations
6.1. The Buyer must pay the price of the goods and their delivery, as well as other payments (if such are specified when concluding the contract) and accept the ordered goods. The Buyer pays for the goods using his online bank, to which a link is provided from the online store, or by making a payment from any other bank to the Seller's account, which is specified here.
6.2. The Buyer must confirm the payment order in the Buyer's bank online, to which a link is provided from the online store, or make a payment from any other bank, and send a separate e-mail to the Seller notifying them of the payment no later than 24 hours after clicking the "Order" button. If the payment order is not confirmed within this period, the Seller has the right to consider that the Buyer has withdrawn from the purchase and sale agreement. The goods selected by the Buyer are reserved and the Seller begins to execute the purchase and sale agreement only when the Seller receives a notification from the Buyer's bank or the Buyer about the payment for the selected goods.
6.3. Upon receipt of the goods, inspect and check them, and also inform the Seller, in accordance with the procedure established by the Agreement, about damage to the shipment, clearly visible defects in the goods, non-compliance of the model or configuration of the goods with the Buyer's order. Inform the Seller about any defects in the quality of the goods that could not be noticed during the transfer of the goods (tel. +370 6878 3333 or by e-mail: internetinis@batukalnas.com).
6.4. The Buyer is fully responsible for the actions performed using the online store. The Buyer undertakes not to transfer his login details to third parties. If the Buyer loses his login details, he must immediately, but no later than within 1 day, inform the Seller about this.
6.5. The Buyer is responsible for the accuracy, correctness, completeness of the data provided in the order form, and timely correction of the data in case of changes. The Seller shall in no case be liable for any damage incurred by the Buyer and/or third parties if the Buyer provides inaccurate, incorrect, incomplete data in the registration form, or fails to immediately clarify any changed personal data.
6.6. The Buyer, having noticed that he has incorrectly indicated the product and (or) delivery address in the order form, must immediately inform the Seller about this. If the Buyer has not informed the Seller about the incorrect order, he may request a return or exchange of the goods only in accordance with the procedure specified in Section 9 of the Agreement.
6.7. The Buyer is responsible for the transfer of his/her login data to third parties. If a third party uses the services provided by the Online Store, using the Buyer's login data to connect to the Online Store, the Seller considers this person to be the Buyer.
6.8. Pay the costs of returning the goods, if they are borne by the Buyer.
6.9. The Buyer must comply with other requirements set out in the Agreement and the legal acts of the Republic of Lithuania.
7. Product prices and payment
7.1 The prices in the online store and/or in the formed order are indicated in the national currency – euros, including VAT (value added tax). The price of the goods does not include the costs of delivery of the goods. The costs of delivery of the goods are paid by the Buyer, having chosen a specific method of delivery of the goods.
7.2 The Goods are sold to the Buyer at the prices valid in the online store at the time of placing the order. The specific price of the Goods and the amount payable for the Goods are shown to the Buyer after the basket of goods is formed. If the Buyer does not agree with the indicated price, he must not continue the procedure for ordering the Goods.
7.3. . Only in exceptional cases, in the event of technological solution errors, if the actual selling price of the product is lower than the price of the product indicated in the online store, the Seller sells the product at the price of the online store. If the actual selling price of the product is higher than the price of the product indicated in the online store, the Seller may, at its discretion, either reject the order for such product or contact the Buyer, asking whether the Buyer agrees to purchase the product at a higher price.
7.4. The Buyer may make payment for the goods in one of the following ways:
7.4.1. PAYMENT VIA THE INTERNET (using electronic banking) – when prepayment is made using the electronic banking system used by the Buyer. For a Buyer who has an electronic banking agreement, when paying for goods in this way, a payment is generated in the electronic banking system according to his paid order. The Buyer transfers the money to the batukalnas.com electronic store account in the relevant bank of his choice. Responsibility for data security in this case lies with the relevant bank, since all monetary transactions take place in the bank's electronic banking system;
7.4.2. BY BANK TRANSFER (paying by bank transfer) – paying for the goods in cash at a bank convenient for the Buyer, according to the printed prepayment invoice sent by the Seller's e-mail; or by making an online transfer – the Buyer is provided with a payment form, which, after submitting it to the bank, can conveniently pay or fill out and make a bank transfer according to this form. Responsibility for data security in this case lies with the relevant bank, since all monetary transactions take place in the bank's electronic banking system;
7.5 If the Buyer chooses the payment methods provided for in clause 7.4 of the Purchase and Sale Agreement, the Buyer undertakes to make an advance payment for the goods. The Buyer's parcel of goods begins to be formed and the delivery period for the goods begins to be calculated from the date of crediting the payment to the Seller's account.
7.6. The Seller has the right to change the price of the goods specified in the online store after the order has been placed, if this is related to an increase in the cost of the goods, technical errors in the information system in the online store or costs associated with the sale of the goods to the Buyer. If the price of the goods changes, the Seller shall immediately inform the Buyer. The Buyer has the right to disagree with such a change in the price of the goods and cancel the placed order. The Parties agree that losses incurred as a result of the cancellation of the order shall not be compensated.
7.7. The Seller is not responsible for the execution and timely crediting of payment orders to the Seller's account in accordance with clause 7.4 of this Purchase and Sale Agreement.
7.8. By confirming the Agreement, the Buyer agrees that the purchase documents for the goods – VAT invoices, which are also warranty coupons for the goods – will be submitted to him electronically to the email address specified in the Buyer’s registration form. The Seller also places VAT invoices for the goods purchased by the Buyer in the batukalnas.com online store. VAT invoices in the above form are submitted to the Buyer no later than the moment the goods are transferred to him. The invoices indicate the selected goods, their quantity, discounts granted, the final price of the goods, including all taxes, delivery fees, and other data required by the legal acts regulating accounting.
8. Delivery of goods
8.1. When ordering goods, the buyer chooses the method of delivery of the goods.
8.2. Specific possible methods of delivering goods to the Buyer are shown to the Buyer after the Buyer creates a shopping cart and specifies the delivery address.
8.3. The exact price of delivery of goods depends on the place of delivery of goods and the delivery method. More information about delivery and prices can be found here . The final price of delivery of goods is shown to the Buyer at the end of the order, before choosing a payment method and (or) making a payment. The Seller may determine that if the value of one order exceeds a certain amount, delivery of goods will be free of charge.
8.4. The goods are usually delivered to the Buyer within 1-6 business days after the order is confirmed. The Seller undertakes to make every effort to deliver the goods as soon as possible. The Seller does not guarantee that the goods will in all cases be delivered within the delivery terms specified in the Agreement and (or) elsewhere in the online store, as well as those specified individually to the Buyer. Before placing an order, please pay attention to holidays and weekends in Lithuania and Europe - they may affect the delivery time, i.e. delivery delays (1-2 days) are possible.
8.5. The possible date and time of delivery of the goods are indicated in the notification provided by the Seller to the Buyer at the e-mail address specified by the Buyer in the registration form. Accordingly, the Buyer, having concluded a purchase and sale agreement, undertakes to check the aforementioned e-mail box every day until a notification of the delivery of the goods is received.
8.6. The goods are delivered to the person specified in the order form. When transferring the goods, the Buyer may be asked to provide an identity document in order to verify the identity of the Buyer. In the event that the specified person cannot accept the goods, and the goods were delivered to the address specified by the Buyer and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to an inappropriate entity or other delivery discrepancies.
8.7. During the delivery of the shipment, the Buyer or, as the case may be, the Buyer's representative must, together with the representative of the transport company, check the condition of the package, the quantity, quality and assortment of the goods. If any discrepancy(es) in the quantity and/or quality and/or assortment of the goods is detected, the Buyer or, as the case may be, the Buyer's representative must not accept the shipment. In such a case, the representative of the transport company, together with the Buyer or, as the case may be, the Buyer's representative, fills out a special shipment inspection report, in which he notes the violations found. Also, if the customer notices hidden defects, the usual warranty applies to him.
8.8. After the Buyer or, as the case may be, the Buyer's representative has accepted the shipment and signed the data storage device or paper delivery confirmation provided by the transport company representative and noted the damage to the shipment packaging, it is considered that the goods were delivered in a damaged shipment packaging, but the quantity, quality, and assortment of the goods comply with the terms of the purchase and sale agreement, and the additional services specified in the data storage device or paper delivery confirmation have been properly performed. This does not apply to hidden defects in the goods.
8.9. After the Buyer, or, as the case may be, the Buyer's representative, has accepted the shipment and signed the data logger provided by the transport company representative or the paper delivery confirmation without comments, it is considered that the goods have been delivered in an undamaged package, the quantity, quality, and assortment of the goods comply with the terms of the purchase and sale agreement, the additional services specified in the data logger or the paper delivery confirmation have been properly performed, but if a hidden defect is later discovered, the warranty remains valid for the customer.
8.10. Upon delivery of the goods to the address specified by the Buyer, the goods shall be deemed to have been transferred to the Buyer, regardless of whether the goods are actually accepted by the Buyer or by any other person who has accepted the goods at the specified address. If the goods are not delivered on the scheduled delivery date, the Buyer shall immediately, but no later than the day after the scheduled delivery date, inform the Seller thereof. Otherwise, the Buyer shall lose the right to make claims to the Seller related to non-delivery or late delivery of the goods.
8.11. If, in accordance with clause 8.1 of the Agreement, the Buyer does not collect the goods within the specified time or fails to deliver them to the Buyer and the Buyer has paid for the goods and their delivery, the representatives of the online store will contact the Buyer regarding another time and/or method of delivery of the goods. If the Buyer still does not collect the goods or fails to deliver them, such goods are returned to the Seller, the order is cancelled, and the money paid for the goods is returned to the Buyer, after deducting bank fees applied to the Seller for bank transfers made and the delivery fee for the goods, if any.
9. Return of goods
9.1. Right to withdraw from the purchase and sale agreement:
9.1.1. The Buyer has the right to withdraw from the purchase and sale agreement within 30 (thirty) calendar days without giving a reason by notifying the Seller thereof. The Buyer shall notify the Seller of the withdrawal from the purchase and sale agreement by submitting a clear notification setting out his decision to withdraw from the Agreement. The notification of withdrawal from the Agreement shall be sent by e-mail: internetinis@batukalnas.com. Upon receipt of the Buyer's notification, the Seller shall immediately send a confirmation of receipt of the notification.
9.1.2. The 30 (thirty) day period for exercising the right to withdraw from the purchase and sale agreement begins to run from the date of dispatch of the order.
9.1.3. If the Buyer has refused the purchase and sale agreement before the goods have been delivered to him, the Seller shall formalize such refusal by the Buyer as a rejection of the order and shall inform the Buyer accordingly at the email address provided by him.
9.1.4. If the Buyer has withdrawn from the purchase and sale agreement after the goods have already been delivered or he has collected them, the provisions of clause 9.5 of the Agreement shall apply.
9.2. Rules for the exchange and return of goods of suitable quality:
9.2.1. The Buyer has the right to replace the purchased goods with similar goods of different dimensions, shape, color, model or completeness within 30 (thirty) days from the date of delivery of the goods. If a price difference arises when replacing the goods, the Buyer must settle with the Seller according to the recalculated prices. The Buyer's notification of the desire to exercise the right provided for in this clause of the Agreement with the specified returned goods is sent by e-mail to internetinis@batukalnas.com.
9.2.2. If the Buyer does not like the shape, size, color, model or completeness of the purchased goods, the goods are returned in accordance with the laws of the Republic of Lithuania, and clause 9.5 of the Agreement applies.
9.2.3. Upon receipt of the goods, the Seller undertakes to replace them with the same goods only of the shape, size, color, model or completeness specified by the Buyer. If the Seller does not have a suitable product for replacement, he shall return the money paid for the product to the Buyer. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification of the Buyer's desire to exercise this right, and if the Product is not returned to the Seller by the Buyer, the term provided for in this clause shall be calculated from the date of return of the Product to the Seller.
9.3. Rules for exchanging and returning goods of inadequate quality:
9.3.1. Defects in the sold goods shall be eliminated, poor-quality goods shall be replaced or returned in accordance with the procedure established in the Agreement and taking into account the requirements of the legal acts of the Republic of Lithuania.
9.3.2. If the Buyer has purchased goods of inadequate quality and has noted this in the document of transfer and acceptance of the goods (if not noted, the provisions of clause 8.7 of the Agreement apply) or the inadequate quality of the goods is manifested by a manufacturing defect that existed at the time of purchase of the goods or non-compliance with the specifications specified by the manufacturer, the Buyer may return the goods and, at his own discretion, may demand:
9.3.2.1. that the Seller shall eliminate the defects of the goods free of charge within a reasonable period of time, if the defects can be eliminated;
9.3.2.2. to reduce the purchase price accordingly;
9.3.2.3. that the product be replaced with an analogous product of suitable quality, except in cases where the defects are minor or they occurred due to the fault of the Buyer;
9.3.2.4. refund the price paid and cancel the purchase and sale agreement when the sale of goods of inadequate quality constitutes a material breach of the order.
9.3.3. The Buyer may exercise the right to return goods of inadequate quality within 30 (thirty) calendar days from the date of dispatch of the order.
9.3.4. The Seller has the right not to accept the goods returned by the Buyer if the Buyer does not comply with the procedure for returning goods set out in the Agreement.
9.3.5. The Buyer must pay for the delivery costs of the goods and the costs of returning the goods. When returning the goods due to a defect, the Buyer must contact the Seller with a request to organize a free return of the goods. If the Buyer's request to organize a free return of the goods is not received, the costs incurred by the Buyer when returning the goods are not refunded. When returning the goods, clause 9.5 of the Agreement shall be followed.
9.4. Exchange and return of goods in case of delivery of the wrong goods:
9.4.1. If the Buyer has been delivered the wrong goods, the Buyer must immediately, but no later than within 14 days, inform the Seller about this by e-mail infernetinis@batukalnas.com or by calling the phone number. The Seller undertakes to accept such goods and replace them with suitable goods. In the event that the Seller does not have the ordered goods, he returns the money paid for the goods to the Buyer. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer's notification of withdrawal from the contract, and if the Goods are not returned to the Seller by the Buyer, the period provided for in this clause is calculated from the date of return of the Goods to the Seller.
9.4.2. The procedure for returning goods and money is provided for in clause 9.5 of the Agreement.
9.5. Goods and money return procedure
9.5.1. The Buyer may exercise the right to return the goods only if the deadline for returning the goods has not been missed, the goods have not been damaged or their appearance has not changed significantly, and they have not been used. All returned goods must have authentic labels, protective bags and original packaging.
9.5.2. If the Buyer wishes to return the goods, he/she must notify the Seller by e-mail internetinis@batukalnas.com. The notification must specify the goods to be returned, indicating the document(s) of purchase of the goods and filling out a special form of application.
9.5.3. The goods are returned in the original packaging (not lost in commercial appearance; not worn, labels not damaged; protective films not torn, etc.) and the shipment together with the goods documents. That is, if the goods came with a box or some other packaging, the customer must return it in it.
9.5.4 When returning the goods, the Buyer must indicate the sender's address and properly pack the goods so that they are not damaged during shipping. The Seller will not refund money for goods that were damaged during shipping. The Seller is not responsible for parcels that were sent improperly packaged, with an incorrect address, as well as if the parcels were lost or damaged during shipping. . The Buyer is responsible for the proper assembly and packaging of the returned goods.
9.5.5. If the Buyer has purchased a set of goods, he must return the entire set of goods to the Seller, i.e. the Buyer has the rights provided for the return of goods only in relation to all goods in the set. In the event that at least one of the goods in the set does not meet the requirements set forth in clause 9.5.5. of the Agreement, the Seller has the right to refuse to accept the entire set of goods being returned.
9.5.6. By confirming this Agreement, the Buyer agrees that the money will be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
9.5.7. Shipping costs incurred by the buyer when returning the product are not covered if the returned product is of good quality.
9.5.8. The Seller has the right not to refund the amounts paid by the Consumer until the goods have been returned to the Seller and checked for compliance with clauses 9.5.3, 9.5.4 and 9.5.5 of the Agreement.
9.5.9. The money shall be returned to the Buyer within 14 (fourteen) calendar days after the Seller has received the Buyer's notification about the goods of inadequate quality, and if the goods are not returned to the Seller by the Buyer, the period provided for in this clause shall be calculated from the date of return of the Goods to the Seller. By confirming this Agreement, the Buyer agrees that the money shall be returned to the Buyer's bank account, unless the Buyer and the Seller agree otherwise.
9.5.10. No refunds will be given for goods that have been damaged intentionally or due to negligence (affected by chemicals, water, open fire, high temperature, sharp objects, etc.), or if the rules for the use or storage of the goods have been violated, or the goods have been used improperly or for other than their intended purpose.
10. Joint and several liability
10.1. The Buyer is responsible for the accuracy of the data provided in the registration form. The Buyer assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided in the registration form.
10.2. The parties shall be liable for any breach of the purchase and sale agreement concluded using the online store in accordance with the procedure established by the legal acts of the Republic of Lithuania.
10.3. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites through links in the Seller's online store.
10.4. The Seller is not responsible for the fact that the color, shape or other parameters of the goods displayed in the online store do not correspond to the actual size, shape and color of the goods due to the characteristics of the electronic devices used by the Buyer or other technical reasons, as well as taking into account reasonably possible discrepancies in appearance.
10.5. The Seller provides warranty service for the goods in accordance with the procedure established by law. The Seller has the right to engage third parties to provide warranty service for the goods.
10.6. In the event of damage, the at-fault party shall compensate the other party for direct losses incurred due to its fault.
11. Processing of personal data
11.1. By clicking the "Order" button, the Buyer confirms that he and his representatives (the Buyer has the consent of his representatives) agree to provide the Seller with his personal data and do not object to the Seller processing the personal data provided by the Buyer and (or) his representatives for the purposes of identifying the Buyer and (or) his representatives, concluding and executing contracts (online shopping), and for direct marketing. The Seller indicates that the Seller will not process the personal codes of the Buyer (if the Buyer is a natural person) and his representatives for the purpose of direct marketing.
11.2. By clicking the "Order" button, the Buyer confirms that he (if the Buyer is a natural person) and his representatives are informed of his right to access his personal data processed by the Seller and how it is processed, to demand correction, destruction of his personal data or suspension of the processing of his personal data when the data is processed in violation of the provisions of the law, and to object to the processing of his personal data.
11.3. By clicking the "Order" button, the Buyer confirms that he and his representatives are aware that they have the right to refuse to provide their personal data, but understand that personal data is necessary and necessary to unambiguously identify the Buyer and (or) his representatives for the purposes of concluding and executing contracts (online trading) and that without providing personal data and (or) not agreeing to their processing for the purposes specified above, he will not be able to conclude and (or) execute the Contract.
12. Sending information
12.1. The Seller shall send notifications for the purpose of order fulfillment to the Buyer's e-mail address provided in the order form. A notification by e-mail shall be deemed received when 12 (twelve) hours have passed since the moment of its sending.
12.2. The Seller is not responsible for any disruptions in the Internet connection or email service provider networks due to which the Buyer does not receive emails from the Seller.
12.3. The Buyer shall send all messages and questions to the Seller using the data provided in the online store (by phone +370 6878 3333 and by e-mail internetinis@batukalnas.com).
13. Final provisions
13.1. The Buyer and the Seller agree that all information provided on the Seller's online store website (including, but not limited to, this Agreement, information about the Seller, the offered goods and services and their characteristics, the procedure for the Buyer's right to withdraw from the purchase and sale agreement, the Seller's product maintenance services and guarantees (if any) are considered to have been provided to the Buyer in writing.
13.2. All disputes arising from or related to the purchase and sale agreement between the Buyer and the Seller shall be resolved through negotiations. If no agreement is reached, the disputes shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
13.3. In implementing Directive No. 2013/11/EU of the European Parliament and of the Council on alternative dispute resolution for consumers and Regulation No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumers, the European Commission has created the Online Dispute Resolution Platform for Consumers: http://ec.europa.eu/odr/. In Lithuania, the ODR platform allows for the independent, impartial, transparent, efficient, fast and fair online resolution of national and cross-border disputes between consumers and e-commerce traders arising within the internal market of the European Union. The ODR platform is easy to use and can be accessed from all types of devices. The platform is multilingual. It provides an automatic translation service to facilitate the resolution of disputes between persons located in different Member States of the European Union. The State Consumer Rights Protection Service has been designated as the contact point for this ODR platform in Lithuania, which provides assistance to all parties to the dispute at any stage of the dispute resolution.
13.4. If the Buyer is not satisfied with the Seller's final response, he may apply to the State Consumer Rights Protection Service for an out-of-court settlement of consumer disputes,
address: Vilniaus st. 25, 01402 Vilnius, Lithuania, e-mail: tarnyba@vvtat.lt, phone:
(8 5) 262 6751, on the website: www.vvtat.lt, in its territorial divisions in the counties or fill out the application form on the ODR platform: http://ec.europa.eu/odr/.
14. Privacy Policy
14.1 All customer data is processed in accordance with the rules of the privacy policy.